Terms of service
Terms of Service
Last Updated: April 17, 2026
These Terms of Service (“Terms”) are a legally binding agreement between you and BLDG Active, Inc. (“BLDG Active”, “we”, “us”, or “our”), the maker of Active Skin Repair® products. These Terms govern your access to and use of the website located at activeskinrepair.com, any related subdomains, mobile experiences, and any products, content, services, or communications offered through them (collectively, the “Site”).
Please read these Terms carefully. Section 16 contains a binding arbitration agreement and class action waiver that affect how disputes between you and BLDG Active are resolved. Section 16 also gives you the right to opt out of arbitration within 30 days.
By accessing the Site, creating an account, placing an order, subscribing to our communications, or otherwise interacting with us, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Site or purchase our products.
1. Eligibility
To use the Site or purchase products, you must be at least 18 years of age (or the age of majority in your state or country of residence, whichever is greater) and legally able to enter into a binding contract. By using the Site, you represent and warrant that you meet these requirements. If you are purchasing products for use by or on a minor, you accept full responsibility for supervising that use and for ensuring the product is appropriate for the minor’s age, skin, and condition.
The Site is operated from the United States and is intended for users located in the United States. We make no representation that the Site or our products are appropriate, available, or legal in any other jurisdiction. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws. International customers may be directed to authorized retailers such as iHerb.
2. Account Registration
Some features — including order history, subscriptions, and our affiliate and wholesale programs — may require you to create an account. You agree to: (a) provide accurate, current, and complete information; (b) maintain and promptly update that information; (c) keep your password confidential; and (d) accept responsibility for all activity that occurs under your account.
You must notify us immediately at hello@activeskinrepair.com of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to safeguard your credentials. We reserve the right to suspend or terminate any account, refuse service, or cancel orders at our sole discretion, including if we suspect fraudulent activity, violation of these Terms, or conduct that could harm BLDG Active or other users.
3. Products, Descriptions, and Availability
We strive to display our products, ingredients, and packaging as accurately as possible. However, we do not warrant that product descriptions, images, colors, or other content on the Site are complete, accurate, reliable, current, or error-free. Screen and monitor settings may cause colors and packaging to appear different from the actual product.
All products are offered subject to availability. We reserve the right, without liability or prior notice, to: (a) limit the quantity of any product ordered; (b) discontinue any product; (c) reject, correct, cancel, or refuse any order, including orders placed under incorrect pricing or product information; and (d) restrict sales on a per-person, per-household, or per-order basis.
4. Pricing, Payment, and Order Acceptance
All prices are listed in U.S. dollars and are subject to change without notice. Applicable taxes, shipping, and handling charges are calculated and displayed at checkout.
Pricing Errors. Despite our best efforts, a small number of products on the Site may occasionally be mispriced or inaccurately described. If the correct price of a product is higher than the displayed price, we may, at our discretion, either contact you for instructions before shipping or cancel the order and notify you. We reserve the right to refuse or cancel any order placed for a product listed at an incorrect price, regardless of whether the order has been confirmed or your payment method has been charged. If your payment method has already been charged and we cancel your order, we will issue a refund for the amount charged.
Order Acceptance. Your receipt of an electronic order confirmation does not constitute our acceptance of your order. We reserve the right, at any time after receipt of your order, to accept, decline, or limit your order for any reason. An order is not accepted by us until it is shipped.
Payment. You represent and warrant that you have the legal right to use any payment method you provide and that the information you supply is accurate. By submitting payment information, you authorize us (and our payment processors) to charge the full amount of your order, including taxes and shipping, to the payment method provided. Payments are processed by Shopify Payments and other PCI-DSS compliant payment processors. We do not store full payment card data on our systems.
5. Shipping, Risk of Loss, and Returns
Shipping times, methods, and fees are as described at checkout and on our shipping pages. Estimated delivery dates are estimates only and are not guaranteed. Title and risk of loss for products pass to you upon our delivery of the products to the carrier. Claims for lost, stolen, or damaged packages must be reported to hello@activeskinrepair.com within 30 days of the shipment date.
Returns, refunds, and exchanges are governed by our Returns Policy, which is incorporated into these Terms by reference.
6. Subscriptions and Recurring Orders
If you enroll in a subscription or auto-replenishment program, you authorize us to automatically charge your payment method on file at the frequency and price disclosed at the time of enrollment, including applicable taxes and shipping, until you cancel. Subscription prices and schedules may change upon reasonable advance notice.
You may modify, pause, or cancel your subscription at any time through your account dashboard or by contacting hello@activeskinrepair.com. Cancellation requests must be received before the next billing cycle to avoid that cycle’s charge. Unless otherwise stated, subscription charges are non-refundable once processed, except as required by law.
7. Promotions, Discounts, and Promotional Codes
Promotional codes, discounts, affiliate offers, wholesale pricing, and military and first-responder discounts are subject to the specific terms disclosed at the time of the offer. Unless expressly stated otherwise, codes and discounts: (a) may not be combined with other offers; (b) are non-transferable and have no cash value; (c) may not be resold, auctioned, or posted to unauthorized coupon or deal-aggregation sites; (d) are limited to one use per customer and per household; and (e) may be modified, suspended, or revoked at any time.
We reserve the right to cancel or reverse any order we reasonably believe used a promotional code in violation of its terms, obtained through fraud, or otherwise abused.
8. Product Disclaimers and No Medical Advice
Active Skin Repair products, including those formulated with hypochlorous acid (HOCl), are intended for topical use only and solely for the purposes described on the applicable product label.
You agree to read and follow all product labels, directions, warnings, and precautions before use.
Except for claims made on a product label that has been registered with or cleared by the U.S. Food and Drug Administration, statements made on the Site regarding our products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Content on the Site — including blog posts, ingredient descriptions, customer testimonials, reviews, and educational material — is for general informational purposes only and is not medical advice. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition, injury, or wound, and before starting any new skincare regimen — particularly if you are pregnant, nursing, have sensitive skin, or have a known allergy or sensitivity to any ingredient. Never disregard professional medical advice or delay seeking it because of something you read on the Site.
Adverse Reactions. If you experience irritation, an allergic reaction, or any adverse effect, discontinue use immediately, wash the affected area, and consult a healthcare provider. For serious reactions, seek emergency medical attention and report the incident to us at hello@activeskinrepair.com. Individual results vary; testimonials and before/after content are not a guarantee of any particular outcome.
9. User Conduct and Prohibited Uses
You agree not to use the Site, or assist others in using the Site, to:
• violate any applicable federal, state, local, or international law or regulation;
• infringe any patent, trademark, trade secret, copyright, right of publicity, or other intellectual property or proprietary right;
• transmit material that is unlawful, defamatory, fraudulent, obscene, harassing, threatening, or otherwise objectionable;
• impersonate any person or entity or misrepresent your affiliation with a person or entity;
• interfere with, disrupt, or create an undue burden on the Site, its servers, or networks, including through the use of bots, scrapers, crawlers, or other automated means (except for publicly available search-engine crawlers operating in good faith);
• attempt to gain unauthorized access to any portion of the Site, other accounts, or any connected systems;
• introduce viruses, Trojan horses, worms, or any other malicious code;
• reverse engineer, decompile, or disassemble any portion of the Site;
• purchase products for unauthorized resale on third-party marketplaces (including Amazon, eBay, Walmart Marketplace, TikTok Shop, or similar platforms) where we have not granted written reseller authorization;
• harvest, scrape, or collect any data from the Site, including product listings, reviews, images, or pricing, for use in training machine-learning models or for any commercial purpose, without our prior written consent;
• use the Site in any manner that could damage, disable, overburden, or impair our servers or networks or interfere with any other party’s use of the Site; or
• engage in any conduct that restricts or inhibits any other person from using or enjoying the Site.
Violations may result in account termination, order cancellation, and civil or criminal liability.
10. Intellectual Property
All content on the Site — including text, graphics, logos, product images, photographs, videos, illustrations, software, designs, and the “Active Skin Repair” and “BLDG Active” names, logos, and trade dress — is owned by BLDG Active or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for personal, non-commercial purposes. You may not copy, reproduce, distribute, publish, modify, create derivative works from, publicly display, sell, license, or otherwise exploit any content from the Site without our prior written consent, except that you may print or download a single copy of a page for your personal reference.
Use of our trademarks, product images, or marketing assets for affiliate, wholesale, retailer, press, or promotional purposes requires a separate written agreement and compliance with our brand guidelines.
11. User-Generated Content and Reviews
You may have the opportunity to submit reviews, photos, videos, comments, testimonials, or other content (“User Content”) to the Site or to tag us on social media. By submitting User Content or tagging our accounts (including @activeskinrepair), you:
(a) represent and warrant that you own or have the necessary rights to the User Content, that it is truthful and reflects your honest experience, and that it does not violate any third party’s rights or any law, including FTC endorsement and testimonial guidelines;
(b) grant BLDG Active a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display the User Content in any media now known or later developed, including for marketing and advertising purposes, without further notice, attribution, or compensation to you;
(c) if you received a product, discount, affiliate commission, or other consideration in exchange for a review or endorsement, agree to clearly and conspicuously disclose that fact in accordance with FTC guidelines (e.g., “#ad,” “#sponsored,” or a clear written disclosure); and
(d) waive any moral rights in the User Content to the maximum extent permitted by law.
We reserve the right, but have no obligation, to monitor, edit, refuse to post, or remove any User Content at our sole discretion. We are not responsible for User Content posted by you or any third party, and the views expressed in User Content do not necessarily reflect those of BLDG Active.
12. Third-Party Links, Services, and Retailers
The Site may contain links to third-party websites, services, or retailers (including iHerb for international customers, affiliate platforms, CVS and other retail partners, and social media platforms). These links are provided for convenience only. We do not control, endorse, or assume responsibility for any third-party content, products, services, privacy practices, or terms. Your interactions with third parties are solely between you and that third party, and you access them at your own risk.
Products purchased from unauthorized resellers — including from third parties on marketplaces such as Amazon, eBay, TikTok Shop, or Walmart Marketplace where we have not listed directly — are not covered by our satisfaction guarantee, return policy, or product warranties, and we cannot verify their authenticity, storage conditions, or expiration dates.
13. Mobile Messaging Terms
The BLDG Active mobile message service (the “Service”) is operated by BLDG Active. Your enrollment in and use of the Service constitute your agreement to the terms in this Section 13. We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these terms at any time; your continued use of the Service following the effective date of any such changes constitutes your acceptance of those changes.
By consenting to BLDG Active’s SMS/text messaging service, you agree to receive recurring automated marketing and transactional text messages from and on behalf of BLDG Active at the mobile number you provided, even if that number is registered on any state or federal Do Not Call list. Messages may be sent using an automatic telephone dialing system or similar technology. Service-related messages include order updates and account alerts; promotional messages include specials, cart reminders, and marketing offers.
Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. You are solely responsible for all charges from your wireless provider.
To opt out, text STOP to +1 (855) 685-2201 or click the unsubscribe link in any eligible message. You will receive a one-time opt-out confirmation. For help, text HELP to the same number or email hello@activeskinrepair.com.
Supported wireless carriers are not liable for delayed or undelivered messages. You agree to provide a valid mobile number and to notify us if your number changes. To the extent permitted by applicable law, we will not be liable for any failed, delayed, or misdirected delivery of messages, any errors in those messages, or any action you take or fail to take in reliance on them. We may change the short code or telephone number we use; messages sent to a deprecated number may not be received.
14. Disclaimer of Warranties
THE SITE AND ALL PRODUCTS, CONTENT, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, BLDG ACTIVE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Without limiting the foregoing, we do not warrant that: (a) the Site will be uninterrupted, secure, or error-free; (b) defects will be corrected; (c) the Site is free of viruses or other harmful components; or (d) any content, including product descriptions, is accurate, reliable, or complete.
No advice or information, whether oral or written, obtained from BLDG Active or through the Site creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties, so portions of this section may not apply to you; in that case, such warranties are limited to the minimum extent permitted by law.
15. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BLDG ACTIVE, ITS AFFILIATES, OR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THESE TERMS, THE SITE, OR ANY PRODUCTS PURCHASED FROM US, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ANY EVENT, OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, THE SITE, OR ANY PRODUCTS PURCHASED FROM US WILL NOT EXCEED THE GREATER OF: (a) THE AMOUNT YOU PAID TO BLDG ACTIVE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (b) ONE HUNDRED U.S. DOLLARS ($100).
The limitations in this section apply to the fullest extent permitted by law but do not limit liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or fraud. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; in those jurisdictions, our liability is limited to the minimum extent permitted by law.
You acknowledge that the pricing of our products reflects this allocation of risk and that these limitations are an essential basis of the bargain between you and BLDG Active.
16. Dispute Resolution; Binding Arbitration; Class Action Waiver
Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial. You have the right to opt out of arbitration within 30 days, as explained in Section 16.5.
16.1 Informal Resolution
Before filing any claim, you agree to first contact us at hello@activeskinrepair.com and provide a written description of the dispute, your contact information, and the relief you are seeking. You and BLDG Active agree to attempt in good faith to resolve the dispute informally for at least sixty (60) days before initiating arbitration.
16.2 Binding Arbitration
If the dispute is not resolved informally, you and BLDG Active agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any products purchased from us (“Disputes”) will be resolved exclusively by final and binding individual arbitration, rather than in court, except that you may assert claims in small-claims court if your claims qualify.
The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by these Terms. The AAA Rules are available at www.adr.org. The arbitration will be conducted in San Bernardino County, California, or, at your election, in the county where you reside, or by video or telephone. The arbitrator, and not any federal, state, or local court or agency, has the exclusive authority to resolve all Disputes, including the scope, enforceability, and arbitrability of this agreement. The arbitrator’s decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.
The Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., governs the interpretation and enforcement of this arbitration provision.
16.3 Class Action Waiver
YOU AND BLDG ACTIVE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING.
The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding. If this class action waiver is found unenforceable as to any Dispute, then the entirety of Section 16.2 will be null and void as to that Dispute, which shall instead be brought in a court of competent jurisdiction in San Bernardino County, California; the remainder of these Terms shall remain in effect.
16.4 Jury Trial Waiver
To the maximum extent permitted by law, you and BLDG Active each waive the right to a trial by jury in any proceeding arising out of or related to these Terms.
16.5 Opt-Out Right
You may opt out of the arbitration agreement in Section 16.2 and the class action waiver in Section 16.3 by sending written notice to BLDG Active, Inc., Attn: Legal — Arbitration Opt-Out, 3546 Riverside Ave, Rialto, CA 92377, or by email to hello@activeskinrepair.com with the subject line “Arbitration Opt-Out.” Your notice must include your full name, mailing address, email address, and a clear statement that you wish to opt out. To be effective, the notice must be postmarked or emailed within thirty (30) days of your first agreement to these Terms (or, for customers who first agreed before the Last Updated date above, within 30 days of that date). Opting out will not affect any other provision of these Terms.
16.6 Statute of Limitations
To the fullest extent permitted by law, any Dispute must be filed within one (1) year after the cause of action arose; otherwise, the Dispute is permanently barred.
16.7 Exceptions
Notwithstanding the foregoing, either party may bring an individual action in small-claims court, and nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights, confidential information, or trade secrets.
17. Governing Law and Venue
These Terms and any Dispute are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 16, the exclusive jurisdiction and venue for any action not subject to arbitration is the state and federal courts located in San Bernardino County, California, and each party consents to the personal jurisdiction of those courts.
18. Indemnification
You agree to indemnify, defend, and hold harmless BLDG Active, its affiliates, and their respective officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use or misuse of the Site or our products; (b) your breach of these Terms; (c) your violation of any law or the rights of any third party; (d) any User Content you submit; and (e) your negligence or willful misconduct. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.
19. Changes to These Terms
We reserve the right to modify these Terms at any time at our sole discretion. When we make material changes, we will update the “Last Updated” date above and, where appropriate, provide additional notice (such as an email or Site banner). Changes take effect upon posting unless otherwise stated. Your continued use of the Site after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Site.
20. Termination
We may suspend or terminate your access to the Site, cancel orders, or close accounts at any time, with or without notice, for any reason — including any violation of these Terms. Upon termination, all provisions that by their nature should survive will survive, including those related to intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law.
21. Electronic Communications and E-SIGN Consent
By using the Site, you consent to receive communications from us electronically, including by email, text message, and posts on the Site. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. You have the right to withdraw this consent by contacting us at hello@activeskinrepair.com, but doing so may limit your ability to use the Site or receive order-related communications.
22. Force Majeure
We will not be liable or responsible for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government action, labor disputes, carrier failures, supply chain disruptions, utility or internet outages, cyberattacks, or material shortages.
23. Miscellaneous
Entire Agreement. These Terms, together with our Privacy Policy, Returns Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and BLDG Active and supersede all prior agreements or understandings relating to the subject matter.
Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will remain in full force and effect.
No Waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
Assignment. You may not assign or transfer these Terms or your rights under them, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice. Any attempted assignment in violation of this section is void.
No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.
Headings. Section headings are for convenience only and do not affect interpretation.
Relationship. Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchisee relationship between you and BLDG Active.
24. Contact
Questions about these Terms should be directed to:
BLDG Active, Inc.
3546 Riverside Ave
Rialto, CA 92377
Email: hello@activeskinrepair.com